Return & Refund Policy

Credits are digital goods. Once purchased and added to your wallet, they are generally non-returnable and non-refundable, except as stated below.

If a generation fails due to a platform or provider error after credits were deducted, Xixiva automatically refunds those credits to your wallet. You will see this as a refund transaction in your wallet history.

We may consider a monetary refund (or equivalent credit restoration) if:

• You were charged but credits were not delivered to your account.
• There was a verified duplicate payment for the same package.
• A prolonged platform outage prevented use of newly purchased credits through no fault of yours.

Refunds are not provided for:

• Dissatisfaction with creative output quality, style, or artistic result when the job completed successfully.
• Credits already consumed on completed generations.
• Account suspension for Acceptable Use Policy violations.
• User error (wrong package selected, forgotten password, or unused credits after voluntary inactivity).

Email support@xixiva.com within 7 days of the payment or failed delivery. Include proof of payment if available. We will review and respond as soon as reasonably possible.

Please contact us before initiating a payment dispute. Unjustified chargebacks may result in account suspension while we investigate.