Privacy Policy & Data Security

Xixiva operates an online AI content generation service available at xixiva.com. We process account, payment-related, and content data to provide music, video, and related creative tools.

We may collect:

• Account details: name, email address, password (hashed), and profile preferences.
• Usage data: services used, credit transactions, generation history, and technical logs needed for security and support.
• Content you submit: prompts, lyrics, uploaded images/videos, and generated outputs stored in your account.
• Device and session data: IP address, browser type, and session cookies for authentication and security.
• Payment references needed to confirm credit purchases (we do not store full card numbers on our servers unless a payment provider requires limited tokens).

We use your information to:

• Create and manage your account and credit wallet.
• Run AI generation jobs and deliver outputs to you.
• Process purchases, refunds for failed generations, and customer support.
• Improve service quality, prevent abuse, and secure the platform.
• Send important service notices (for example, security or policy updates).

To generate content, we send necessary prompts and media to trusted AI/infrastructure providers (such as model API partners). Those providers process data only to fulfill your request under their terms and our agreements.

We do not sell your personal data. We share data only with processors needed to operate the service (hosting, email, payment, and AI APIs), or when required by law.

We apply industry-standard safeguards including encrypted connections (HTTPS), hashed passwords, access controls on production systems, and least-privilege practices for staff and systems.

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and for content you choose to upload.

We retain account and transaction records while your account remains active and for a reasonable period afterward for legal, accounting, and dispute-resolution needs. You may request deletion of your account and associated personal data, subject to lawful retention requirements.

Subject to applicable Bangladesh law, you may request access, correction, or deletion of your personal data, and you may object to certain processing. Contact us using the details below.

Xixiva is not directed to children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps.

We may update this policy from time to time. The “Last updated” date will change when we publish revisions. Continued use of the service after updates constitutes acceptance of the revised policy.